You've heard the application service provider (ASP) hype, and you're finally getting around to considering using one of those outsourcing services. But you're well aware of the risks; you'll be ...

This excerpt from the upcoming book, SQL Server 2008 Administration in Action, introduces the role of service-level agreements (SLAs) as part of a DBA's overall strategy to maintaining reliable ...

Q: Our agency has been selected to handle business travel for a major corporation in our area. The corporate travel manager has told us that the corporation wants a written contract with a "service ...

Though service level agreements (SLAs) have proved their importance for business reputation and project success, many IT vendors still doubt that SLAs have any relevance for them. Meanwhile, IT ...

Before you sign on the dotted line and commit to an ASP, be sure you know exactly what kind of service you'll be guaranteed You've heard the application service provider (ASP) hype, and you're finally ...

Over a career in information technology spanning multiple decades, I have observed that many IT organizations have focused process improvement and measurement almost exclusively on software ...

The cloud is an essential component of all e-commerce sites. Not all clouds, however, are created equal. The key thing here is reliability. Making sure that the cloud service and Service Level ...

Service Level Agreements are used to define what’s an acceptable level of service delivered by IT to the business unit. In theory, and too often in practice, if the SLA numbers are good, by definition ...

It is essential that OH providers and those in need of OH services are clear on their specific requirements. Service level agreements can help to clarify such information in order to ensure smooth ...