Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face ...

Agentic, intent-based commerce is beginning to bypass search and browsing altogether, introducing a new competitive challenge ...

Frustrated shoppers are pulling back from e-commerce as AI bots beat humans to checkout and flood sites with scams.

Frustrated shoppers are pulling back from e-commerce as AI bots beat humans to checkout and flood sites with scams. Agentic, intent-based commerce is beginning to bypass search and browsing altogether ...

When WorldCom, the telecommunications giant, failed and was put into bankruptcy, the U.S. witnessed one of the largest accounting frauds in history. Former CEO, Bernie Ebbers, 63, was convicted of ...

Deepfake fraud is rapidly emerging as one of the most dangerous cyberthreats, eroding consumer trust in biometric authentication. AI-generated attacks manipulate Face ID and voice authentication to ...

E-commerce in 2025 will face significant challenges, from ongoing supply chain disruptions and increasingly sophisticated cyberattacks to intensifying competition for customer trust and loyalty. At ...

Virtual agents and AI chatbots will be eating into search engine volumes over the next two years, causing them to decline by 25%, according to a report released Monday by technology research and ...

Have you checked your online accounts lately? If not, make doing so a priority today. Account takeover fraud is on the rise and looking for new victims. The holiday shopping season is already underway ...

Online shopping returns cost retailers billions of dollars, pump tonnes of carbon dioxide into the atmosphere, and dump billions of pounds of waste into landfills, according to a global plastics ...

Shoppers will be looking for year-end deals like they always do as the holidays approach, but more of them will be using artificial intelligence to do it, according to a report released Monday by the ...

More than four out of five consumers agree that high-value content — detailed descriptions, multiple images and videos, and customer reviews — is more important to them when they’re making a ...